Public Offer Agreement
"MEPAY" LLC • INTERNET PAYMENT SYSTEM "MONET"
PUBLIC OFFER AGREEMENT
FOR THE ISSUANCE AND SERVICING OF ELECTRONIC MONEY IN THE "MONET" SYSTEM
This document constitutes an official public offer (Public Contract) of the Payment System Operator — "MePay" LLC — addressed to
capable natural persons, individual entrepreneurs, and legal entities, to enter into an agreement on the terms and conditions
established herein, the System Rules, and the applicable legislation of the Republic of Armenia.
1. DEFINITIONS AND CORE CONCEPTS USED IN THE AGREEMENT
the agreement concluded between the System Operator and the User
governing the opening and top-up of the Accounting Account for the issuance and servicing of electronic money through the
System, as well as the execution of electronic money settlements for services rendered within the System.
monetary value accounted for in the operating system and via specialized software on a
computer or other electronic device based on the "Monet" computer system. Such value is represented as pre-acquired
virtual/network funds (prepaid electronic value), hereinafter referred to as "Monet units", entitling the User to make payments
for services in the System, execute redemptions, conversions (including via converters), and transfers in accordance with this
Public Agreement and the System Rules.
monetary value (prepaid electronic value) stored on a
microprocessor (chip) or within the centralized database of the "Monet" Internet Payment System (IPS), which supports
subsequent replenishment (balance increase).
a legally capable natural person who has attained at least 16 (sixteen) years of age under the laws of the Republic
of Armenia, a legal entity, or an individual entrepreneur that has entered into this Public Agreement with the System Operator to
acquire electronic money and execute settlements for services using electronic money under the terms and rules established
by the Operator.
the settlement system in "Monet" units, comprising the
"Monet" IPS, Users, Service Providers, Distributors, and/or Agents (hereinafter collectively the "Participants"), as well as the
rules, hardware-software complex, and technological processes that ensure the issuance and servicing of electronic money.
"MePay" Limited Liability Company (state registration number: 264.110.1122587, Taxpayer
Identification Number [TIN]: 00219684), responsible for the operations of "Monet" IPS and serving as the operator of the mutual
settlement system in "Monet" units.
a legal entity or individual entrepreneur that has entered into an agreement with the System
Operator to accept electronic money issued by the Operator from Users as a means of payment for sold goods, performed
works, rendered services, and/or civil or administrative transactions under the System Rules.
a financial institution distinct from the System Operator that, pursuant to an agreement with the Operator,
executes the redemption or top-up of electronic money in accordance with the System Rules.
an entity licensed to perform money (remittance) transfers, a bank operating within the territory of
the Republic of Armenia, or a branch of a foreign bank established in Armenia.
the aggregate of rules, procedures, and standards governing settlements and mutual interaction among
Participants during the servicing and use of electronic money.
a unique identification number and virtual account opened in the name of the User or
Service Provider within the centralized database of the System Operator, maintained and managed by the Operator, on which
"Monet" units are credited and accounted for.
the technical and legal onboarding procedure of creating an Accounting Account in the System in the
User's name.
the operation allowing the User, against non-cash payment (including via linked bank
cards [vPOS], the unified ArCa processing system, partner banks/payment systems, or payment terminals) or through
conversion of electronic money of third-party systems, to acquire electronic value in "Monet" units against equivalent funds and
credit the Accounting Account.
ensuring the settlement process among Participants during electronic money
transactions, whereby the User is enabled to pay for services of Service Providers, execute transfers to other persons, and,
where provided by the Agreement, top up the Accounting Account and convert third-party electronic money.
an operation whereby the equivalent monetary amount is paid to the User or a
designated recipient by transfer to a bank account and/or payment card (including instant payouts via the ArCa Pay system), or
whereby electronic money is converted into other electronic money.
a confidential combination of characters created by the User consisting of at least 8 (eight) characters
(strictly containing at least one uppercase Latin letter, one lowercase Latin letter, one digit, and one special character), utilized
by the System as the primary authentication credential.
a personal 6 (six) digit security code created by the User, recognized by the System as the User's simple
electronic signature, utilized to authenticate payments, remittances, and other financial operations, as well as to modify
passwords and personal profile data.
a one-time numeric code transmitted by the Operator via SMS to the
Armenian mobile operator phone number (+374) entered by the User to verify phone number ownership.
a one-time alphanumeric code transmitted by the Operator to the email address
specified by the User to verify its validity and ownership.
an agreement or contract entered into between the User and a Service Provider.
the unique personal account of the User in the information system of a Service
Provider.
the transfer and payout of funds expressed in "Monet" units or linked payment cards upon
the User's order to a Recipient designated by the User under the System Rules. Transfer types include:
— 1.21.1. Monet P2P Transfers: between Users by Monet ID, mobile phone number, or QR code;
— 1.21.2. ArCa Pay Transfers: between Armenian banks participating in the unified processing system of "Armenian Card"
CJSC by phone number;
— 1.21.3. Transfers to Armenian Bank Cards and Bank Accounts;
— 1.21.4. International Top-Ups and Transfers (including via partner remittance systems).
Mandatory transfer parameters comprise the unique transaction identification code, the Idempotency Key, the transfer amount
in units, and the identity details of the User and Recipient.
a natural or legal person designated by the User's order as the beneficiary of a remittance or transfer.
a dedicated physical or electronic location for servicing operations (Operator branches, financial
institution branches, ATMs, self-service kiosks, etc.).
the Internet domain located at www.mepay.am. The Operator bears sole responsibility
for information published thereon, which carries official legal force.
the remuneration charged to Users in accordance with the tariffs published on the Operator's website
and in the Mobile Wallet.
the fulfillment by the User of a monetary obligation; an operation executed by the Operator based on the
User's payment order debiting the Accounting Account.
the moment of debiting funds from the User's account and generating the corresponding
electronic settlement document.
the moment of actual receipt of funds or electronic settlement registers by the payment
destination.
the mobile software application developed for smart devices (iOS, Android) through
which the Operator provides remote services to Users.
1.30. Monet ID Account Statuses — the technical and legal modes of accounts set forth in Annex No. 2 to this Agreement.
1.31. User Statuses in the System — the identification tiers and profiles set forth in Annex No. 3 to this Agreement.
the procedure for restoring access in the event of lost Passwords/PIN codes or changes of
phone numbers.
an authorized third party holding all requisite licenses and permissions to deliver the services
offered by the Operator.
a transaction where the obligation to transfer funds under the User's order has been fully
finalized.
a transaction whose execution has not been finalized by the Operator
2. SUBJECT MATTER OF THE AGREEMENT
Account, to execute electronic money payments, redemptions, conversions (including via converters), and electronic money
transfers in connections between the User and Service Providers, while the User undertakes to accept properly rendered
services pursuant to the "Procedure on the Application of Limits on Electronic Money Transactions".
Wallet.
Accounting Account or linked payment cards. The transaction amount, including commission fees, shall not exceed the
available balance. For an identified User, the general system transaction limit is AMD 2,000,000 (two million Armenian Drams),
and the single-transaction limit for ArCa Pay transfers ranges from AMD 1,000 to AMD 400,000.
payment systems (ArCa, Visa, MasterCard) to the Account.
name, last name, and Public Services Number (PSN/SSN, where available) against the verified identity data of the User.
Binding third-party cards is strictly prohibited and automatically rejected.
engine, which is immediately canceled by the System without incurring any fees or charges.
DocumentVerified
.
Passport verification remains intact, and full payment capabilities resume upon linking a new valid card.
block individual service categories or all services simultaneously: Money Transfers, Bank Card Operations, Credit Services,
Utility Payments, Telecom Services, and Top-Up.
unblocking request activates an administrative security verification period of up to 24 (twenty-four) hours. During this
timeframe, services remain in the pending state ( UnblockPending ) while safety verifications are conducted.
Operator's office.
Idempotency Key
. If a duplicate request enters the System due to network drops or multiple clicks, the System does not
perform a secondary debit, but returns the cached result of the original transaction.
3. CONCLUSION AND EXECUTION OF THE AGREEMENT
Agreement is deemed entered into in electronic form from the moment the Monet ID is generated.
address, completes verification via SMS OTP and Email OTP, enters identity document details (RA Passport or ID Card) for realtime online verification against the State Population Register of Armenia (EKENG / Migration and Citizenship Service of the MIA
RA), uploads document photographs (KYC), and creates a compliant Password and 6-digit PIN code.
Rules, warrants that service utilization is in their legitimate interest, does not infringe third-party rights, and will cause no
detriment to any party.
on its official website at least 1 (one) day prior to the effective date. In such case, the User may terminate the Agreement
unilaterally. Continued use of the System constitutes unconditional acceptance of the amendments.
3.4. The User is obligated to undergo mandatory identification under Annex No. 3.
banking) to open/manage deposit and savings accounts, apply for and manage loans, grant data processing consent, and
provide ACRA credit bureau inquiry consent.
4. RIGHTS AND OBLIGATIONS OF THE SYSTEM OPERATOR
Financing", Central Bank of Armenia (CBA) regulations, and Annex No. 3.
third-party access, alteration, or disclosure.
to the User's designated bank account or card within a reasonable timeframe (via ArCa Pay — instantly; for transfers
requiring interbank clearing — within up to 3 banking days).
Recovery Procedure.
payments in compliance with Armenian legislation.
history within the System.
restore system operability within a maximum of 24 (twenty-four) hours, or otherwise compensate documented actual
damages upon verified User demand.
Wallet automatically suspends financial transactions and displays an offline status banner. For security reasons, no financial
orders are accepted or executed in offline mode until full network connectivity and server synchronization are re-established.
withdrawals.
recipient consent.
resulted directly from Operator error.
to Users.
procedure.
discretion to fulfill contractual obligations.
or business suspension — pending determination of legal successors;
customer, including refusing future contract execution.
5. RIGHTS AND OBLIGATIONS OF THE USER
credentials, Passwords, or PIN codes to third parties, whether due to negligence, imprudence, or fault.
payment collection by natural persons) and never transfer account access to third parties.
writing and pre-approved by the Operator.
strictly from the verified email linked to the Monet ID accompanied by a certified copy of the identity document. In-person
complaints require presentation of the original identity document.
acceptance of the respective bank's customer agreements;
Passwords, PIN codes, and biometric authentication settings.
6. LIABILITY OF THE PARTIES
of the Republic of Armenia.
receipt, cash order, terminal receipt) verifying the deposit, and provided the depositor's identity corresponds to the Account
holder.
reasonable control resulting in temporary unavailability of services, provided the Operator promptly alerts Users via accessible
channels.
partner financial institution requirements.
devices (smartphones, personal computers).
codes, or account numbers. Transfer encompasses both intentional sharing and the selection of weak or predictable
credentials.
the part of the User.
Institution. The Operator is not a party to such transactions and assumes no liability thereunder.
7. FORCE MAJEURE
if such failure resulted from force majeure events occurring after contract execution that could not be reasonably foreseen or
prevented (earthquakes, floods, acts of war, martial law, state of emergency, blockades, acts of the CBA or state authorities,
global network shutdowns). If force majeure conditions persist for more than 2 (two) consecutive months, either Party may
terminate the Agreement upon written notice to the other Party.
8. SETTLEMENT OF FRAUD, UNAUTHORIZED TRANSACTIONS, AND TECHNICAL ERRORS
established notice procedures, and is obligated to do so immediately, but no later than 5 (five) calendar days from the date
when the User became aware or should have become aware of such occurrence.
conduct a thorough internal investigation, and notify the User of the investigation findings.
restore the balance, except where more than 2 (two) months have elapsed since the incident, or where the User failed to notify
the Operator within the mandatory 5-day period.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
Republic of Armenia.
Procedure of 'MePay' LLC" published on the Website.
to the Office of the Financial System Mediator of Armenia.
10. MISCELLANEOUS PROVISIONS
applicable laws of the Republic of Armenia.
wet-ink signatures.
strictly 0 (zero) AMD. If a positive balance exists, account deletion is blocked ( BalanceNot0 ). The residual balance must be
redeemed, spent, or transferred prior to deletion.
11. NOTICES AND COMMUNICATIONS
SMS messages.
12. ASSIGNMENT OF RIGHTS
User hereby provides irrevocable consent to such transfer, provided all User rights and protections are preserved.
12.2. The assignment includes personal data processing rights and transaction histories under the Privacy Policy (Annex No.
1). The User gives unconditional consent to such transfer to the Qualified Assignee under identical terms.
ANNEX NO. 1 TO THE PUBLIC OFFER AGREEMENT
PRIVACY AND DATA PROTECTION POLICY (PRIVACY POLICY)
A. General Provisions: The System Operator guarantees confidentiality and protection of User personal data. By accepting this
Policy, the User provides consent to the collection, processing, storage, and transfer of personal data as set forth herein.
B. Collection and Processing of Personal Data: To register and service Users, the Operator processes: first name, last name,
registration/residence address, phone number, email address, date of birth, passport/ID card details, Public Services Number
(PSN/SSN), and document copies. The Operator is authorized to submit online inquiries to the State Population Register of the
RA (via EKENG / Migration and Citizenship Service of the MIA RA) to verify the authenticity of identity data.
C. Cryptographic Protection and Security Standards: "MePay" LLC protects personal and financial data using industry-leading
technical standards:
RSA-4096 algorithms.
hashing based on PBKDF2 / Argon2 standards.
D. Policy Amendments: The Operator may update this Policy with mandatory prior notice to Users at least 15 (fifteen) calendar
days before changes take effect.
ANNEX NO. 2 TO THE PUBLIC OFFER AGREEMENT
"MONET ID" ACCOUNT STATUSES AND DESCRIPTIONS
Account Status
Legal and Technical Definition
Registered
A newly opened account. Retained for a maximum of 90 (ninety) days. If the User does not bind a
verified bank card in their name during this period, the account is converted to Deleted status.
Registered
Active
Active
Locked
Locked
Suspended
Suspended
Stop Services Modes:
ActiveBlocked
UnblockPending
Unblocked
Suspended by User
A fully functional, identified account through which at least 1 (one) transaction was completed within
the preceding 365 calendar days.
An account automatically locked by security systems following repeated erroneous entries of
credentials or PIN codes. Restored upon proper identity verification.
An account temporarily suspended automatically upon detection of suspicious transactions under
AML/CFT laws and internal risk management procedures.
ActiveBlocked: Services self-blocked by the User via the Mobile Wallet.
UnblockPending: Status during the security Cooldown Period (up to 24 hours) following a remote
unblock request (services remain unavailable).
Unblocked: Full restoration of functionality after verification by the Operator.
An account temporarily frozen upon the voluntary written or electronic request of the User.
Suspended by User
Banned
Banned
Terminated / Deleted
Terminated / Deleted
An account indefinitely blocked by the Compliance Monitoring Body upon detection of fraud, money
laundering, or regulatory breaches.
An account closed upon User request (with zero balance) or following 1 year of inactivity, with data
archived pursuant to statutory retention requirements.
ANNEX NO. 3 TO THE PUBLIC OFFER AGREEMENT
USER IDENTIFICATION PROCEDURES AND SECURITY MEASURES
— freshly registered profile undergoing initial onboarding;
DocumentVerified
— User whose passport/ID details have been validated via the State Population Register (EKENG /
Migration and Citizenship Service of the MIA RA) with photo copies uploaded;
— User who has linked and verified their own bank card (ArCa/vPOS). Enables full access to all payment,
settlement, and transfer services;
and Deleted
— inactive and archived profiles.
Step 1: Verification of Armenian mobile number (+374) via SMS OTP and email address via Email OTP;
Step 2: Selection of document type (RA Passport or ID Card) and entry of series and document number;
Step 3: Automated online validation query via EKENG / MIA RA database verifying valid document status
("PRIMARY_VALID"), absence of death records, age of at least 16 years, and sanctions/AML blacklist clearance;
Step 4: Photographing and uploading original document images (both sides of ID Card or passport spread);
Step 5: Binding and verification of personal bank card (ArCa / Visa / MasterCard) with automated name and PSN matching
and instant pre-authorization reversal.
presenting an original valid identity document.
Conducted upon submission of state registry extracts, charter, TIN certificate, bank details, and identity documents of the
director or authorized attorney.
convenience. Biometrics operate as a local convenience feature, while knowledge and secrecy of the PIN code remain
mandatory.
access to protect the account from brute-force attacks.
lowercase letter, one digit, and one special character (!@#$%^&*).
CORPORATE DETAILS AND OPERATOR SIGNATURES
SYSTEM OPERATOR "MONET"
OFFER ACCEPTANCE & LEGAL VALIDITY
"MEPAY" LLC
Republic of Armenia, Yerevan 0033, Marshal Baghramyan Ave.,
53, Apt. 66
This Public Agreement carries full legal force and is
permanently accessible online at www.mepay.am.
Registration Number: 264.110.1122587
TIN (Tax ID): 00219684
The Agreement is deemed duly executed in electronic form
upon the generation of the User's personal Monet ID.
Official Website: www.mepay.am
24/7 Customer Support: +374 60 700 701
Email: support@mepay.am
Director of "MePay" LLC
[Seal / Electronic Signature]
